Ordering FAQs

Where can I buy an NZ Aerosports Icarus canopy?
We sell canopies direct through our online store. You can also order through your local NZ Aerosports dealer.

How do I place an order?
If buying direct, simply head to our e-commerce store, design your canopy on our state-of-the-art 3D canopy colour picker, and put through the order online. You’ll receive immediate confirmation.

If buying through a dealer, contact them directly for information on how to order.

Is there a dealer near me?
You can take a look at our Dealer directory to find out!

What’s the lead time?
You can view our lead time on the home page of our website. Check out the main banner at the top of the page and the lead times will be on it.

How long does it take to get a stock canopy?
If the stock canopy you are ordering is marked as READY, you could be jumping it next weekend! A ready stock canopy can be shipped out as soon as payment is received, and shipping generally takes 3-5 working days to most locations.

If it is marked as IN PRODUCTION the lead time may vary, but it usually only takes a few weeks to be finalised and shipped out.

Can I pay a rush fee to get my canopy faster?
Rush orders are by application only and depend on the volume of current orders. If you really really need your canopy faster, shoot us an email to sales@nzaerosports.com and we’ll see what we can do. Price on application.

I can’t wait to get my new canopy! How can I check the status of my order?
You can check the status of your order by going to your NZ Aerosports user account here on the website.

What’s your return and/or refund policy?
We offer a full refund or an exchange (different size or type of canopy) within the first 10-15 jumps if the customer isn’t satisfied with any part of the canopy. Read more in our Returns Policy.

What if the product I want is unavailable?
We will always endeavour to fulfil your order once completed and paid for. Should a product become unavailable after your order has been confirmed and paid for, when relevant, we will offer you a replacement of equal price and quality. Our sales team will contact you to negotiate a suitable solution; which may be but is not limited to a newer product, a discount, or in justified cases a full refund. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

If I have multiple products in an order, will they be shipped when ready, or altogether?
All orders will be shipped once all products in the order in question become available or complete. Upon request we may be able to ship certain products separately, if the difference in time of availability is significant.

A deposit of US$500 per canopy is payable upon placing an order. This deposit is non-refundable if the Customer has not paid the balance in full upon 6 weeks from first email advising that the canopy is complete. The canopy will also be returned to stock at this date.

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